FAQS

We are really happy to confirm that we will be back open as follows:

Currently open for:

* Overnight stays for guests travelling for any of the permitted reasons. During this time we are very sorry that our public areas will be closed and we won’t be offering a restaurant or in-room dining menu. We do have breakfast items available to enjoy in your room.

* Our restaurant will re-open for al fresco dining and drinks (weather permitting).

* Spa & Fitness facilities will re-open (sauna & steam room will remain closed).

* Guest rooms remain open for guests travelling for any of the permitted reasons.

From Monday 17th May:

* Our hotel will be fully open for indoor and outdoor dining and drinks and overnight leisure stays. You can book an overnight stay with confidence knowing that we offer free cancellations on all fully-flex rates up until 10:00am on the day of arrival.

* All spa and fitness facilities will be open.

We remain open to guests travelling for work purposes or for the reasons outlined in the Government’s latest advice which you can find here.

Meetings and events can take place for up to 30 delegates.

The safety of our guests and teams is our number one priority and since reopening we have won various awards for our Covid secure operations that are in place across our property and within our business areas.

Simply contact us with your requirements, and we'll take care of the arrangements.

The safety of our guests and team members is our number one priority so we have put in many measures across our properties to ensure our guests can feel confident when visiting and staying in our properties and our team members can feel confident working in them too.

To keep us all safe, we ask guests to wear face coverings in line with Government guidance.

For more information about your visit, you can download our safety guide below.

House of Daniel Thwaites Safety Guide

We're also proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make Solent safe for our team and guests.

AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.

Following the current Government guidelines, our bar and restaurant areas will remain closed. We will be able to provide guests with details of local businesses who will deliver food to the hotel for guests to consume in your guestroom. We also have breakfast items available to enjoy in your room. Please speak to our reception team for more details.

Our restaurant will be opening for al fresco dining and drinks from April 12th and we will be re-opening our bar and restaurant indoors from Monday 17th May.

Our Spa & Fitness facilities are now open!

We are delighted to have re-opened our spa & fitness facilities. All facilities except the sauna and steam room and fitness classes are now open.

From Monday 17th May, the sauna and steam room will re-open and fitness classes will resume.

In line with Government guidance, room sharing is only allowed with people from the same household or part of a support bubble. Multi-household room sharing is not allowed.

Our meeting spaces are a COVID secure environment, meaning we can continue to allow up to 30 people in our setting with social distancing and our COVID Risk Assessment measures are enforced.

With regards to weddings we are only able to offer intimate weddings in exceptional circumstances for up to 6 guests. Government guidance can be viewed here.

Following on from the Government announcement on 4th January 2021, our hotel will remain temporarily closed for all leisure stays.

Therefore, we have further extended all gift vouchers as follows:

• All vouchers due to expire between 01/11/2020 and 28/02/2021 have been extended to the 31/08/2021
• All vouchers due to expire between 01/03/2021 and 17/05/2021 have been extended to the 17/11/2021

We can confirm that the rate at which you booked your guestroom still stands and we would like to explain the reason for this.

The reduction in VAT is a great initiative which has been introduced to help hospitality businesses during these challenging times as per the guidance released from the Government. The full announcement can be seen here and below is a summary of the key messages:

“The government made an announcement on 8 July 2020 allowing VAT registered businesses to apply a temporary 5% reduced rate of VAT to certain supplies relating to:

• Hospitality
• Hotel and holiday accommodation
• Admissions to certain attractions

These changes are being brought in as an urgent response to the coronavirus (COVID-19) pandemic to support businesses severely affected by forced closures and social distancing measures.”

The temporary reduced rate will apply to supplies that are made between 15 July 2020 and 31st March 2021.

Since this announcement, the government has further extended the temporary 5% reduced rate of VAT until 30 September 2021.

After sadly being closed for the majority of the last year and the increased costs we need to absorb in line with government guidance, our business has been severely affected by the pandemic. This initiative is a huge support to our business and the hospitality sector as a whole and it also enables us to bring more of our valued team members back off furlough.

We hope you understand why the rate at which you booked your guestroom still stands. We hugely value your custom and support and we are really looking forward to welcoming you. We would also like to take this opportunity to reassure you that your safety and wellbeing are at the forefront of everything we do to ensure that you have a memorable and enjoyable stay with us.

You’re welcome to check in from 3pm – if you arrive earlier and need us to store some luggage we’re happy to oblige. Check out is normally 11am but you can request a later check out for a small supplement, subject to availability.

We have 3 dog-friendly rooms in the hotel and 7 in our sister property The Lodge and each of these provides a cosy bed for your four legged friend to sleep on. Whilst we do not permit dogs into our restaurant they are very welcome in our bar area. 

To book a dog-friendly room please call us on 01489 880000.

Yes, this is free of charge.

We have family rooms that can take up to 2 adults and 3 children and do have some interconnecting rooms too.  We offer high chairs, children’s menus and cots/ extra beds too. During school holidays we offer a games rooms for the children, Also we have a swimming pool which children can use.

Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and gluten free dishes appear on our main menu as the norm.