FAQS

We are delighted that all areas of our hotel are fully open and would like to say a big thank you for all the support you have shown us.

Whilst many visible signs of our safety measures have now been removed, we want you to feel reassured that your safety and our team member's safety are of utmost importance.

We continue to operate in a very safe way – a way which has become the new normal for us and we continue to follow the government guidelines which can be seen here.

Other key things you might want to know in relation to how we are currently operating are:

Safety Guide

Here is a one-page guide to extra safety measures we have in place

External Accreditations

We're really proud to have been awarded the 'We're Good To Go' certificate from Visit England; the official mark to confirm we have a risk assessment and the correct processes in place to make Solent safe for our team and guests.

AA COVID-19 Confident:
We’re also really proud to have been accredited COVID-19 Confident by the AA – another independent assessment of the safety measures we have in place.

Face Coverings

We are providing all our team members with a face covering or visor to wear in areas as deemed necessary as per the latest government guidelines (these can be seen here). We also ask that guests wear a face covering in line with these guidelines. Face coverings are also required to be worn when having a spa treatment and our therapists will be wearing one too.

Dining With Us

Please pre-book a table for both breakfast and dinner ahead of your stay so we can try and ensure you a time that suits. 

Spa Facilities & Treatments

We will continue to follow government guidance ensuring risk assessments and staff training are completed

Whilst we have increased the capacity of our gym and pool hall, please pre-book your visit to these areas ahead of your stay so we can try and accommodate you at your chosen time.

For treatments, our therapist will continue to wear a face covering and will also take your temperature ahead of starting as an extra safety measure for both yourself and our therapist, we also ask guests to wear face coverings for treatments in keeping with government guidelines.  

Can I Cancel My Room Booking Should Things Change?

You can book an overnight stay with confidence knowing that we offer free cancellations on all Fully-Flex rates up until 10:00am on the day of arrival. Please note that this applies to Fully-Flex bookings only and Advance Purchase bookings are non-refundable and cannot be canceled, transferred or amended.

Please also note that you will need to pre-book for use of the gym, pool and for breakfast and dinner spaces.

Meetings

Since reopening we are really proud to have won various awards for our Covid secure operations that are in place across our property and within our business areas.

Simply contact us with your requirements, and we'll take care of the arrangements.

 

You’re welcome to check in from 3pm – if you arrive earlier and need us to store some luggage we’re happy to oblige. Check out is normally 11am but you can request a later check out for a small supplement, subject to availability.

We have 3 dog-friendly rooms in the hotel and 7 in our sister property The Lodge and each of these provides a cosy bed for your four legged friend to sleep on. Whilst we do not permit dogs into our restaurant they are very welcome in our bar area. 

To book a dog-friendly room please call us on 01489 880000.

Yes, this is free of charge.

We have family rooms that can take up to 2 adults and 3 children and do have some interconnecting rooms too.  We offer high chairs, children’s menus and cots/ extra beds too. During school holidays we offer a games rooms for the children, Also we have a swimming pool which children can use.

Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and gluten free dishes appear on our main menu as the norm.

Please read this document in conjunction with the meetings and event contract issued by Solent Hotel & Spa.