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FAQS

Some frequently asked questions below. If you’re still unsure then simply give us a call or email us with your query.

  • What are check in and check out times?

    You’re welcome to check in from 3pm – if you arrive earlier and need us to store some luggage we’re happy to oblige. Check out is normally 11am but you can request a later check out for a small supplement, subject to availability.

  • Is the hotel dog-friendly?

    We have 3 dog-friendly rooms in the hotel and 7 in our sister property The Lodge and each of these provides a cosy bed for your four legged friend to sleep on. Whilst we do not permit dogs into our restaurant they are very welcome in our bar area. 

    To book a dog-friendly room please call us on 01489 880000.

  • Is there a car park?

    Yes, this is free of charge.

  • Do you have electric vehicle chargers?

    Yes, we have a number of E. On electric vehicle chargers in our car park. To operate the Electric Charging point please download the E. On Charge App and follow the instructions. Alternatively use the Pay as you Go shown on the charge point. For the courtesy of other guests please remove your car from the bay once fully charged.

    Operating Instructions

  • What family facilities are there?

    We have family rooms that can take up to 2 adults and 3 children and do have some interconnecting rooms too.  We offer high chairs, children’s menus and cots/ extra beds too. During school holidays we offer a games rooms for the children, Also we have a swimming pool which children can use.

  • Do you cater for special diets?

    Yes – we have a team of talented in house chefs and if you let us know – ideally in advance for more unusual requests – we’ll do all we can to ensure you can enjoy a great meal with us. Vegetarian and gluten free dishes appear on our main menu as the norm.

  • Conferences & Meetings - Terms & Conditions

    Please read this document in conjunction with the meetings and event contract issued by Solent Hotel & Spa.

  • Do you offer Blue Light Discount?

    We offer 10% off for the below. To redeem simply show us your blue light card on arrival or phone us when booking online. 

    • Spa Memberships
    • Spa Treatments
    • Spa Days
    • Best available rate bedrooms
    • Food and Drink
  • Do you offer Defence Service Discount?

    We offer 10% off for the below. To redeem simply show us your defence service discount card on arrival or phone us when booking online. 

    • Spa Memberships
    • Spa Treatments
    • Spa Days
    • Best available rate bedrooms
    • Food and Drink
  • What are your opening times?

    Our opening times are 6:00 - 23:59